My mail is disappearing after I read it and / or
I don't think I am receiving some of my email -
How to set or reset your view in Outlook Web App

The answer to both of these is usually a simple setting that you may have set and forgotten about. Web Access Email is normally sorted by date received with all mail visible whether you have read it or not. However you may want to change your view to make it easier to find a particular message. It is very important to note that once you change the setting, it will stay that way until you change it back.


The first thing to check is whether you are actually seeing all of your messages. This is especially important if you think your messages are disappearing after you read them. This is easy to check once you know where to look.

inbox header

Make sure that you are in your inbox (or whatever folder seems to be missing messages). Then select the little arrow to the right of the word "Filter". Make sure that the choice for "Unread" is not checked. If this is checked, then every time you read a message it will seem to vanish because now it is no longer an unread message. If you want to only read unread messages, just make sure to change it back when you are finished.


Email Header

Once you have made sure that all of your messages are visible, then you should check to see how you might be sorting them. The default way to sort is by date, with the newest on top. If you are sorting this way, that is what you will see under the search box.

If you have your mail sorted another way, like by subject, the messages will arrive to your mailbox but you won't see them, and you may think you didn't receive them. If you sort by attachment so that the messages with attachments are at the top of your inbox, (the paperclip), then when a new message comes in with an attachment you will see it, but if it has no attachment it will go to the back of the list and it will seem like it never arrived.

To change how messages are sorted, choose the little arrow to the right of the words "Arrange by Date" and you will get a menu. Select another choice to change the sorting. The second entry (in this case "Newest on Top") will change with the type of sorting you choose. You can click this to change the direction the messages are sorted. So if you have accidentally clicked this to say "Oldest on Top", click it once more and it will sort the newest on top again. In the image below, you see that if you sort by subject, then the order defaults to "A on Top".

One last note: your mail folders will sort separately of each other. So if you sort your inbox, your sent items will not be sorted that same way.


As you can see here, there are many ways to sort your email and sometimes it may help you find a message by changing the way you are sorting.

The most important thing to remember is that it will not change back by itself.

Just make sure that you always go back to having your mail arranged by date with the newest mail on top before you exit your mailbox and you should be good to go!


As always, if you have any questions, please call the helpdesk at 977-4936.

Thank you, Dulce Weigel
City of Stamford
Email Administrator

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